TENANTS
ALL BILLS IN.
ALL HASSLE OUT.
All-inclusive HMO rooms across OX2, OX3, OX4. Bills, broadband, council tax, cleaning, gardening. Move in, settle in, get on with your life.
WHAT'S INCLUDED IN YOUR RENT
Everything. One monthly figure, no separate bills, no surprise charges.
AVAILABLE ROOMS
Live availability, updated as rooms come and go. You can also browse our listings on SpareRoom or join the mailing list to get rooms by email each month.
GET NEW ROOMS BY EMAIL
Sign up to be notified when rooms become available across our Oxford HMOs. One email a month, only when there's something to share.
REFER A FRIEND
£50 VOUCHER, YOUR CHOICE.
If someone you refer signs a tenancy with us, we'll send you a £50 voucher of your choice as a thank you. Drop their name in a COHO message when they enquire.
HOW TO APPLY
Seven steps. Most people are signed and moved in within a fortnight.
- 01 Enquire Send us a message about the room you're interested in.
- 02 Book a viewing In-person or video, your choice.
- 03 Submit application + holding deposit Holding deposit is one week's rent. Reserves the room for you.
- 04 Reference check Run via Advanced Rent. Standard tenant referencing.
- 05 Sign the contract Done electronically through COHO.
- 06 First month rent + remainder of deposit Total deposit is one month's rent. The holding deposit you've already paid counts toward it.
- 07 Deposit protected, keys handed over Your deposit is protected with the Tenancy Deposit Scheme (TDS). You move in.
TENANCY BASICS
The terms in plain English.
WHO LOOKS AFTER WHAT
A quick split so you know who to call. If in doubt, log it via COHO and we'll take it from there.
- Boilers and central heating
- Hot water and plumbing
- Electrics and EICR
- Gas safety and CP12
- Fixed appliances we supplied (cooker, washer, fridge)
- Smoke alarms and CO detectors
- External windows and doors
- Roof, walls, and structural
- Communal cleaning (twice a month)
- Seasonal gardening
- HMO licensing and compliance
- All bills and council tax
- Day-to-day tidiness of your room and shared spaces
- Lightbulbs in your room and your own lamps. We cover communal areas and any fitting you can't safely reach.
- Reporting issues promptly via COHO
- Reasonable use of utilities and heating
- Your own contents (we recommend contents insurance)
- Following house rules (no pets, no smoking inside)
- Respecting housemates: noise, guests, kitchen tidy
- Bin days for your house
- Any damage caused by you or your guests
REPORT MAINTENANCE
Everything goes through COHO. Logged, tracked, and assigned to a contractor or to one of us. You get updates as it progresses.
Or scan to report instantly
NOT SURE HOW URGENT IT IS?
Three quick questions. We'll tell you the priority and which COHO category to pick when you report.
STEP 1 OF 3
Is this an emergency?
Gas leak. Fire or smoke. Flood. No electricity. Broken external lock. Anyone in danger.
STEP 2 OF 3
Where is the issue?
STEP 3 OF 3 — KITCHEN
What's the issue?
APPLIANCES
KITCHEN (FITTINGS)
WATER AND LEAKS
GAS
LIGHTING
PESTS / VERMIN
OTHER
STEP 3 OF 3 — BATHROOM / EN-SUITE
What's the issue?
BATHROOM / EN-SUITE
WATER AND LEAKS
HEATING AND BOILER
LIGHTING
OTHER
STEP 3 OF 3 — BEDROOM
What's the issue?
WINDOW
HEATING AND BOILER
LIGHTING
DOORS, GARAGES AND LOCKS
ALARMS AND SMOKE DETECTORS
INTERNAL FLOORS, WALLS AND CEILINGS
FURNITURE AND FITTINGS
INTERNET
PESTS / VERMIN
OTHER
STEP 3 OF 3 — WHOLE PROPERTY / OUTSIDE
What's the issue?
HEATING AND BOILER
KEYS & ACCESS
DOORS, GARAGES AND LOCKS
FIRE
ALARMS AND SMOKE DETECTORS
LANDING AND STAIRS
ROOF
EXTERIOR AND GARDEN
INTERNET
PESTS / VERMIN
CLEANLINESS
OTHER
LOW PRIORITY
We aim to respond within 5 working days.
Log it via COHO. We'll book it in and contact you to arrange access.
Report via COHO →Important: if you don't report through COHO using the correct category, it may not reach us. The portal logs, tracks, and assigns every issue.
MEDIUM PRIORITY
We aim to respond the same week, often next working day.
Log it via COHO. We'll prioritise the booking and update you on timing.
Report via COHO →Important: if you don't report through COHO using the correct category, it may not reach us. The portal logs, tracks, and assigns every issue.
HIGH PRIORITY
We aim to respond within hours.
Log it via COHO and call us so we can dispatch immediately.
Important: log it AND call us. If you don't report through COHO using the correct category, we may not have a record on file. The portal logs, tracks, and assigns every issue.
EMERGENCY
Don't wait. Act now.
If it's life-threatening (fire, gas leak, serious injury) call 999 first. Then call us so we can secure the property and arrange follow-up.
Once safe, log the incident via COHO so we have a record.
END OF TENANCY
LEAVING US AND NEED TO KNOW NEXT STEPS?
Notice period, viewings, deposit return, move-out checklist, and how to hand the keys back. All in one place.
QUESTIONS?
Most things go through COHO. For anything else, here's where to find us.